Delivery & General Conditions of Sale


These general conditions of sale will be applicable between the Owner and the User who makes the purchase on the web www.prodog.us Orders from all countries in the world will be taken care of.

 

7.1 OBJECT


 The purpose of these conditions is to regulate the different stages of the purchase for which the User (buyer) will carry out in its process in order to ensure a correct purchase and service.

 

7.2 ORDER


 The user has at his disposal in the store a list of items ready for sale, either immediately or scheduled in time. You can indicate the attributes of the product where they are displayed such as color, size and desired units, which will be incorporated into the "basket" or "shopping cart". Once the list of products has been defined, the User can confirm the order in "Make Order" where he must fill in the necessary data for the shipment and the formalization of the payment

The user can place orders for pre-designed necklaces and straps or using the configurator available on the web. This type of orders will be defined through the customization tool in which the user can use various design tools to configure the product according to their preference. The manufacturing terms, price, delivery time and return policy will be those indicated in the corresponding section.

The completion of the purchase process implies acceptance of the general conditions of sale as well as the legal content of PRODOG INDUSTRIES USA LLC.

 

7.3 DELIVERY


The delivery of the products will be made in the place indicated by the User when placing the order. The delivery condition (INCOTERMS 2010) will be indicated in the order, unless otherwise indicated, by default it will be DDU (Delivered Duty Unpaid).

The transport company will send a communication to the User when his order is in issue, receiving a tracking code to maintain the traceability of the shipment.

The firm PRODOG INDUSTRIES USA LLC is committed to deliver the products in the shortest possible time. The delivery times indicated on the website are approximate and are subject to possible modifications arising from unforeseen events in the production and shipment. Delivery times will depend on the geographical location of the User.

 

7.4 FORMS OF PAYMENT


The forms of payment that are established are:

 

Virtual POS, for credit and debit card
PayPal
Bank transfer at the time of confirming the order
Other means of payment that can be incorporated later
 

The packaging costs correspond to the selling party.

Shipping costs will be free for orders over € 90, this amount may vary. When they are paid, this cost will be indicated before confirming the payment of the order.

 

7.5 PRICES


The prices will be those valid in the online store and are expressed in EUROS (EUR) and US DOLLARS (USD). The payment must be made in EUR or USD depending on what the User chooses.

 

7.6 RETURNS AND REFUNDS


The buyer or User may return the product from the online store, with the right to a refund or exchange for another product of the same or the same value. The returned product must maintain the original characteristics of the product and show no damage, and will be validated by the selling party. To make the return, the buyer must communicate in writing within a maximum period of 15 calendar days from the date of receipt of your order.


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